Refund policy

Something not right? Let’s fix it.

We don’t accept returns of food products. If your order arrives damaged, incorrect or defective, email hello@sydplayeat.com within 30 days of delivery with your order number and a description of the issue. Include photos if possible. We’ll arrange a replacement or refund for the affected items at no cost to you.

This applies to sale items too. Please contact us before sending anything back.

Non-food returns

For eligible non-food items, you have 30 days after receiving your item to request a return. Your item must be unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact hello@sydplayeat.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

We cannot accept change-of-mind returns on sale items or gift cards. This does not affect the help available for damaged, incorrect or defective orders described above.

Exchanges

For eligible non-food items, the fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

For eligible returns, we’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method. Your bank or credit card company may take some time to process and post the refund.

For orders placed before this policy update on September 5, 2026, the return terms in effect when you placed your order remain available.